Concierge

• To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner. 
• To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained. 
• To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion. 
• Accepting and issuing of resident’s parcels. 
• Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service. 
• Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc. 
• Ensure only authorised persons are given access to areas. 
• Issuing of visitor parking permits, offering explanations to the onsite parking procedures. 
• Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge. 
• Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures. 
• Correct reporting of any security / health and safety issues. 
• Correct reporting of any incidents or complaints. 
• Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times. 
• Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place. 
• Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets. 
• Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed. 
• Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession. 
• Pro-actively dealing with maintenance and cleaning problems that are identified within the estate. 
• Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR. 
• Report any accidents and record in the accident book as appropriate. 
• Turn on and off the lobby lights at the appropriate times. 
• Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people. 
• Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate. 
• Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary. 

What you'll need to be successful

• Excellent communication skills. 
• Polite and confident with a great deal of patience. 
• Ability to multi-task and time-manage. 

What now?

Very simply - Apply!

Email Address: talent@ballymoream.com