Assistant Portfolio Manager

Job Description

Assistant Portfolio Manager - Permanent, Canary Wharf

Hours: 40 per week, Monday to Friday

Duties & Responsibilities 

• Support the effective day-to-day management of the development, helping to ensure it is maintained to the appropriate condition and standards
• Assist with ensuring compliance with PMA, lease terms, L&TA, RICS code of conduct, H&S legislation and other legal/professional governance
• Support the management of the estate, buildings and services in accordance with the estate management strategy
• Help identify opportunities for improvement and support the implementation of agreed changes
• Assist with monitoring service charge expenditure to support best value for money for leaseholders
• Support positive working relationships with the Residents Association, wider resident groups and other users of the estate
• Assist with inspections, audits and monitoring of asset performance
• Support site operations in accordance with the company brand and standards
• Support reporting requirements for the wider business and client by preparing information and updates as required
• Assist with H&S compliance by helping maintain records and documentation within Meridian
• Support preparation of the annual service charge budget by collating information and assisting with budget documentation
• Review BvA reports and escalate expenditure risks to the appropriate manager
• Carry out regular property inspections and record the condition of assets for review
• Assist with Section 20 Consultation processes relating to major works and QLTA, escalating queries where required
• Support responses to reasonable management enquiries from the client, colleagues or other parties
• Attend client meetings as required and provide updates or notes to support follow-up actions
• Attend meetings as required at BAML offices or at developments
• Report issues and risks to colleagues and stakeholders as required
• Communicate effectively and professionally with residents
• Support the handling of complaints by recording details, providing updates and escalating matters as required
• Operate in accordance with business policies and SOPs

Skills & Experience

• Relevant professional qualification such as TPI, RICS (desired)
• Degree educated (desired)
• Numerate & literate - GCSE (or equivalent) English & Math’s at C grade or above
• Knowledge of Health & Safety processes and the implementation of these
• Knowledge and understanding of Landlord & Tenant Act 1985 & RICS Code of Practice

Ballymore operates as an equal opportunities employer.